Author Archives: Melissa Fiorenza

Brands, Want to Be Unforgettable? Tell a Story

Melissa Fiorenza, Conversation Manager

These kinds of commercials are truly my favorite. The ones that tell a story. That touch upon emotions or events relatable to nearly everyone. And the ones that relegate the product or brand at hand to merely a supporting role instead of in-your-face hero.

Posted in Social Marketing

Facebook Promotion Guidelines, DECODED

Melissa Fiorenza, Conversation Manager

Facebook wall promotions: They’re easy to set up and enter, in-the-moment and exciting to participate in, which are undoubtedly a few of the reasons why many brands continue to coordinate them. Unfortunately, they also completely disregard Facebook’s promotions guidelines and run the risk of page termination at any moment.

Posted in Social Marketing, Social Promotions

Melissa’s 5 Favorite Twitter Accounts

Melissa Fiorenza, Conversation Manager

Thanks to Twitter crushes, like @NASA, Melissa keeps her eye on asteroids cruising through space 12,000 light-years from Earth. Who else makes her fascinating list of favorites?

Posted in Social Marketing

‘People’ Spend ‘Time’ on Twitter Following These ‘InStyle’ Magazines…

Melissa Fiorenza, Conversation Manager

Which do you think would be more popular on Twitter: Food & Wine or Scientific American? O, The Oprah Magazine or Discover? In both cases, the latter reigned supreme. Personally, I love this. Nothing against Oprah, but this is a great case-in-point scenario that underdogs should learn a lesson from: Think your brand is lesser-known compared to others? It still may outperform the bigger guys on Twitter.

Posted in Social Marketing

Social Game-Based Marketing Breeds Success

Melissa Fiorenza, Conversation Manager

Zynga and its following aren’t the only ones cashing in on the recent crop of games. Make way for the era of social gaming as a hot marketing platform for brands. And not just retailers, but banks, too!

Posted in Social Marketing

Making Light of the Facebook Drama

Melissa Fiorenza, Conversation Manager

With the help of "someecards," one of our conversation managers helps us make light of all the recent Facebook changes.

Posted in How to Go Social

How I Save Moolah Using Social Media

Melissa Fiorenza, Conversation Manager

Though I’m nowhere near the level of intensity packed into one episode of TLC’s Extreme Couponing, I do consider myself an on-the-rise frugalista who knows that forking over full-price for everything was so five years ago. Here are my top five ways to save money using social media, both from a consumer perspective and “insider” view.

Posted in Social Promotions

Tweeting with the Stars

Melissa Fiorenza, Conversation Manager

An increasingly popular aspect of Twitter is the velvet rope-less access it provides to celebrities: A- and D-listers alike.

For retail marketing, "tweeting with the stars" is a terrific tactic to gain the attention of millions of followers.

Posted in Social Marketing

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Bath & Body Works, HauteLook, Visa, Miller Heiman & other national brands have raved ....

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